Hi, I'm

Tanya Gandhi

Community Shelter Worker

Experienced Community Shelter Worker specializing in crisis intervention, client intake, housing access, and emergency protocol response.
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2+

Years Of Experience

5+

Projects Completed

6+

Certifications

My Skill Set

I Provide Wide Range Of Skills

Crisis Management

Responding to live crisis situations, applying ASIST protocols, and maintaining 100% compliance in documentation and de-escalation.

Client Intake & Referrals

Conducting client screenings, coordinating appointments, and providing referrals to housing, legal, and mental health services.

Shelter Operations

Managing room inspections, policy onboarding, and maintaining up-to-date guest logs to ensure regulatory compliance and safety.

Why Choose Me

My Experience Area

Crisis Response & De-escalation
95%
Referral Coordination
85%
Documentation & Record Keeping
95%
Behavioral Observation
80%
Client Intake & Registration
90%
Emergency Protocol Compliance
90%
Shelter Operations
85%
Risk Assessment & Reporting
85%

Projects

My Amazing Works

Attention Measurement Research

3 months

View More

Experience

YMCA of Niagara

Summer Camp Counsellor

June 2023 – September 2023

  • Coordinated activities for 40+ campers daily and supported children with IEPs, maintaining accurate behavioral logs.

  • Completed behavior reporting for 20+ risk incidents, ensuring 100% compliance with YMCA protocols.

  • Maintained camp schedules and shift-based supervisor reports across 200+ activity sessions.

Centre for Interpersonal Relationships

Intake Specialist

January 2024 – December 2024

  • Processed 40+ weekly intakes, documented presenting issues, and scheduled appointments using EMR systems.

  • Managed and reconciled 150+ monthly appointments through CRM, ensuring alignment with therapist availability.

  • Initiated billing for 100+ clients monthly, maintained payment records, and ensured data integrity in finance systems.

Southridge Shelter

Shelter Intervention Worker (Volunteer)

December 2024 – April 2025

  • Registered 50+ new shelter guests and maintained intake files in accordance with documentation protocols.

  • Conducted 250+ safety rounds and room inspections, flagging facility concerns and updating daily reports.

  • Delivered shelter orientation to incoming guests and ensured 100% collection of signed policy acknowledgment forms.

Distress Centre Niagara

Crisis Responder

March 2023 – Present

  • Handled 120+ crisis calls monthly and recorded client issues in digital shift logs, ensuring 100% documentation compliance.

  • Escalated 30+ high-risk cases using ASIST protocols and coordinated referrals with internal teams.

  • Facilitated housing, medical, and legal referrals for 80+ callers each month using live support tools, improving referral efficiency by 35%.

DEGREE

EDUCATION

Bachelor’s Honours Degree in Psychology

September 2021 – April 2025

Brock University, St. Catharines, Canada
CERTIFICATES

CERTIFICATION

Applied Suicide Intervention Skills Training (ASIST)
Safetalk Certification
Be There Mental Health Support Certificate
CPR Level C with AED
WHMIS 2015 – Workplace Hazardous Materials
Harm Reduction Training in the Homelessness Sector

Clients Are Satisfied For Our Work, View Feedback

Supportive and Reliable

“Tanya was incredibly professional and responsive in managing client crises and ensuring smooth shelter operations. A great team player.”

Joanne M.

Shelter Manager

Always Goes the Extra Mile

“Her attention to detail, empathy, and commitment to process improvement greatly enhanced our referral system.”

Dr. Kumar

Clinical Supervisor

Let's Connect

Please fill out the form on this section to contact with me. Or call between 9:00 a.m. and 8:00 p.m. ET, Monday through Friday

Let's message me and mack something together

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